I.T. Support for Students
Credit Students
*Hours: Monday to Thursday 8 a.m. to 4:30 p.m.; Friday 8 a.m. to 4 p.m.
Phone: (805) 965-0581 x2215 or (805) 730-4215
In-person service is available as needed and by appointment only
Noncredit / Adult Ed Students
*Hours: Monday to Wednesday 10 a.m. to 7:50 p.m., Thursday 11 a.m. to 7:50 p.m., Friday
10:30 a.m. to 1:50 p.m.
Phone: (805) 730-4215, press 2 for 'Student,' then press 2 again for 'Noncredit Technical
Assistance'
In-person service is available as needed and by appointment only
Estudiantes de credito
*Horario de servicio: lunes a jueves de 8 a.m. a 4:30 p.m.; viernes de 8 a.m. a 4 p.m.
Teléfono: (805) 965-0581 x2215 o (805) 730-4215
El servicio en persona está disponible según sea necesario y solo con cita
previa
Estudiantes de no crédito
*Horario de servicio: lunes a miércoles de 10 a.m. a 7:50 p.m., jueves de 11 a.m. a 7:50 p.m., viernes
de 10:30 a.m. a 1:50 p.m.
Teléfono: (805) 730-4215, presione 2 para 'estudiante,' luego presione 2 nuevamente para 'asistencia
técnica para estudiantes de no crédito'
El servicio en persona está disponible según sea necesario y solo con cita
previa
*Hours subject to change during semester breaks/*Horas sujetas a cambios durante las vacaciones semestrales
General Troubleshooting, FAQ, Instructions, etc.
- Pipeline Login Help / Instrucciones a Pipeline y Correo electrónico de SBCC
- How long do I get to keep my Pipeline and Google account?
- Campus Wifi Troubleshooting
- Pipeline and Online Course Troubleshooting and FAQ
- Virtual Desktop Infrastructure (VDI) Instructions / VDI Acceso al Escritorio Virtual de Estudiante de SBCC
- Two Factor Authentication (2FA) Setup Instructions (google doc)
Google Authenticator app: iPhone or iPad I Android - Hotspot Loaner Instructions:
- I.T. Service Level Guidelines
Virtual Computer Lab Support through Zoom
Get help with SBCC computer lab resources, apps, and software (including Virtual Desktop Infrastructure (VDI), Google Drive and Adobe apps)
Summer I and Summer II 2022 - (closed for all campus holidays and closures)
Dates: May 16, 2022 - August 6, 2022
Hours: Monday - Thursday 11:30am-4:00pm PT
Computer Tutoring at the Learning Resource Center
Computer Tutors can assist with things like:
- Sharing and creating PowerPoint and Google Slide presentations
- Document formatting for assignments, including for MLA and APA formatted paper
- Google Sheets, Microsoft Word, Office 365, and Basics of Excel
- Editing, self-recording, and uploading image, audio, and video files for assignments
- How to access VMWare Virtual Windows Desktop on your computer or Chromebook and how to save on and navigate the virtual desktop
- Computer skills tutoring
Canvas Support
- Canvas Technical Support (24/7 live chat support)
- Canvas Student Tutorials
- Canvas Guides
- Proctorio Support
Zoom Conferencing
- Zoom Information
- ¿Cómo usan los estudiantes Zoom?
- Zoom Support Center's Getting Started Resources
- Chat with Zoom Support online (select "Chat live" underneath "Support Process.")
- Call Zoom Phone Support: +1.888.799.9666 ext 2
Secure your Pipeline account with Two Factor Authentication (2FA)
- 2FA Information and Frequently Asked Questions (FAQ)
- Setup Instructions (google doc)
- Google Authenticator app: iPhone or iPad I Android
Admission and Registration Support
- Student Success Resources FAQ
- Admissions and Records Home
- Enrollment Services Support for Credit Students: (chat services available)
- Enrollment Services Support for Non-Credit Students (School of Extended Learning)
- Admissions and Records FAQ
- Dual Enrollment Program (chat services available)
- Transcript Ordering Information
- Assessment Information
- Prerequisites and Corequisites Information
Academic Support
- Class Tutoring
- Library Services for Online Students (chat service available)
- Learning Resource Center (chat service available)
- Math Tutoring Lab (zoom meeting available)
- Proctoring Information
- Academic Counseling (chat service available)
Students with Disabilities
- DSPS Home Page / Hours
- Email: dsps@sbcc.edu
- Request accommodation for Exams in Online Courses
Questions about assistive technology, please contact: Laurie Vasquez, DSPS Assistive Technology Specialist vasquez@sbcc.edu